Terms & Conditions

Product Information

Our coffee is roasted daily. It is packaged in a White Kraft/VMPET/LLDPE bag with a one-way valve for freshness. Each bag is stamped with the date it was roasted, and we recommend it is used with 3 months of the roast date for ultimate freshness.

The photo of the bag on the website is a 250g bag, which will look slightly different from the 1 kilo bag.

When selecting your coffee, you can request the size of your bag, 250g or 1kg, and ground or as whole beans.

Once opened, your beans should ideally be stored in an airtight container and kept in a cool, dry place.

We work with Terracycle who recycle our coffee bags. If you would like to send your bags back to us, or take them into the coffee shop, we can arrange for them to be recycled.

Pricing Information

Pricing information is clearly included on our website for each product.

The coffee prices are linked to the world coffee market and may increase from time to time. We will update any changes to the prices as required.

Payment Information

We accept all major credit and debit cards via Stripe, Apple Pay and Google Pay. E-gift vouchers can only be used online, and cannot be exchanged for cash.

Delivery Information

Once you have placed your order, you will receive an email to confirm it’s been received and is being processed. Your coffee will usually be sent out the same working day, and should be with you within 24-48 hours. Any orders under 2kg will be despatched with Royal Mail Tracked 24 which costs £3.50, unless over £26.00, at which it will qualify for free delivery. Orders over 2kg will be sent with the DPD Local courier.

You can also pay the express delivery at the checkout for next day DPD courier delivery. This is at a cost of £5.50.

Please note, orders made on Friday afternoon may not be despatched until Monday. If express delivery is paid for, we will do our best to arrange a DPD Saturday delivery.

DPD offers the ability to change your delivery address and date, opt for delivery to a neighbour or a safe place, or redirect to a DPD pick-up shop.

Subscriptions

Your coffee will be sent out each month on the date it was ordered. For example, if you order on the 15th of the month, your coffee will be sent on the 15th of each month.

Subscriptions are sent with Royal Mail Tracked 24 and will be with you within 24-48 hours.

The money will come out of your bank account on the same day each month. To cancel your subscription, please login to your account and amend your details. Alternatively, email us at sales@roostcoffee.co.uk and we can assist you.

Returns and Refunds

If your coffee is damaged during delivery, we will replace or refund it. Please contact us at sales@roostcoffee.co.uk or call our team on 01653 687635 for assistance.

We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to The Roastery, Unit 8, Malton Enterprise Park, 15 Cherry Farm Close, YO17 6AR.

If you change your mind about your order, you have 14 days to return it to receive a refund. The coffee must be unused and in its original packaging. Returns must be made at your own cost.